Return & Refund Policy

At Belveroe, customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience from purchase to delivery.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return, items must be unused, in their original condition, and include their original packaging and accessories. Proof of purchase is required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue.

We'll review the situation and arrange an appropriate replacement or refund at no additional cost when the issue is confirmed.

Refunds

Once your return is received and inspected, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional processing time.

Return Shipping

Customers are responsible for return shipping costs on standard change-of-mind returns. If an item arrives damaged, defective, or incorrect, Belveroe will cover eligible return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

How to Request a Return

Please contact us at belveroe@gmail.com with your order number and reason for the return.

Once approved, we will provide return instructions.

Return address: 212 SE 46th Dr Gresham, OR 97080

Please do not send an item back without contacting us first. If a power bank is damaged, wait for safe shipping instructions before returning it.

Contact Us

For questions about returns, refunds, or your order, please reach out through our Contact Us page.

Thank you for shopping with Belveroe!